Política de envio
✅ EU SHIPPING POLICY
SHIPPING POLICY
If you have any questions or concerns regarding your order, please contact us at:
📧 support@tstebike-eu.com
TST offers free DPD shipping on all qualifying orders.
Please note that delivery to remote areas and islands may not be available.
SHIPPING & DELIVERY
All orders are shipped from our EU warehouse, depending on the delivery destination
(excluding certain accessories).
We offer FREE shipping on all qualifying orders.
Order Processing & Tracking
Orders are typically processed within 1–2 business days.
Once your order has been dispatched, tracking information will be sent to you by email.
Tracking updates may take additional time to become active after the carrier scans the parcel.
👉 [Tracking link to be added]
Estimated Delivery Time
Under normal circumstances, orders are delivered within 3–7 business days
(including processing and shipping time).
Delivery times are estimates only and may vary depending on the destination and local carrier.
Shipping Countries
We currently ship to selected EU countries listed on this page.
Shipping availability may be subject to logistical limitations.
Pre-Order Products
Some products may be offered as pre-orders.
Estimated dispatch times for pre-orders are displayed on the relevant product page.
Incorrect, Damaged, or Defective Items
If your order arrives damaged, defective, or incorrect:
-
Please take clear photos
-
Contact us within 3 days of delivery
We will assess the issue and offer an appropriate solution, such as a replacement or refund.
Assembly Safety Reminder ⚠️
After assembling your e-bike, please ensure that all screws and bolts are securely tightened,
especially around the front wheel, to ensure safe operation.
Lost Shipments
If a shipment is lost during transit or does not arrive at the correct address (when accurately provided):
-
We may initiate an investigation with the carrier
-
This process may take up to 15 days
Refunds or replacements will be issued once the investigation is completed,
without affecting your statutory consumer rights under EU law.
Force Majeure
We are not responsible for delivery delays caused by events beyond our reasonable control, including but not limited to:
-
Severe weather conditions
-
Transport disruptions or road closures
-
Mechanical failures
-
Delays caused by third-party logistics providers
In such cases, delivery may be delayed, and an alternative delivery timeframe will be provided.
Your statutory rights remain unaffected.
Statutory Consumer Rights
Nothing in this Shipping Policy affects your statutory rights under EU consumer protection laws,
including your 14-day right of withdrawal in accordance with Directive 2011/83/EU.
Contact Us
Thank you for choosing TST.
