PRIVACY POLICY

This Privacy Policy explains how TSTebike.com (the “Site”) collects, uses, and shares your personal data when you visit or make a purchase from our website, in accordance with the General Data Protection Regulation (GDPR).

COLLECTION OF PERSONAL DATA

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your orders.

We may also collect additional information when you contact us for customer support.

In this Privacy Policy, “personal data” refers to any information that can directly or indirectly identify an individual.

Below you will find more details about the types of personal data we collect and the purposes for which we use it.

DEVICE DATA

Examples of personal data collected:
Browser type, IP address, time zone, cookie data, pages or products viewed, search terms, and interactions with the Site.

Purpose of processing:
To ensure the Site functions correctly, and to analyze usage in order to improve performance and user experience.

Source of data:
Automatically collected when you access the Site via cookies, log files, web beacons, tags, or pixels.

Recipients:
Shared with our service provider Shopify for hosting and analytics purposes.

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ORDER DATA

Examples of personal data collected:
Name, billing and shipping address, email address, phone number, and payment details (processed securely by payment providers).

Purpose of processing:
To process and fulfill your order, handle payments, arrange shipping, provide invoices and order confirmations, communicate with you, and prevent fraud. Where permitted, we may also use your data for marketing purposes based on your preferences.

Source of data:
Collected directly from you.

Recipients:
Shared with Shopify and other necessary service providers involved in payment processing, shipping, and order fulfillment.

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CUSTOMER SUPPORT DATA

Examples of personal data collected:
Name, email address, order details, and any information you voluntarily provide when contacting customer support.

Purpose of processing:
To respond to your inquiries, provide assistance, and resolve issues related to your order or use of our services.

Source of data:
Collected directly from you.

Recipients:
Shared with Shopify and customer support service providers where necessary.

SHARING OF PERSONAL DATA

We share your personal data with trusted third-party service providers to operate our website, process orders, and fulfill our contractual obligations to you.

For example, we use Shopify to power our online store. You can read more about how Shopify processes personal data here:
https://www.shopify.com/legal/privacy

We may also disclose your personal data where required to comply with applicable laws and regulations, or in response to lawful requests such as a court order, subpoena, or regulatory request.

We only share personal data where necessary and in accordance with applicable data protection laws.

BEHAVIOURAL ADVERTISING

BEHAVIOURAL ADVERTISING

We use personal data to provide you with personalized advertising and marketing communications that may be relevant to your interests. This is only done where you have given consent, where required by applicable law.

For example, we use Google Analytics to understand how visitors use our Site and to improve our services. You can learn more about how Google processes personal data here:
https://policies.google.com/privacy

We may share limited personal data such as browsing behavior, purchase history, and interactions with our advertisements with advertising partners. This is done using cookies and similar technologies, subject to your consent where required.

To learn more about how targeted advertising works, you can visit the Network Advertising Initiative (NAI):
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

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OPT-OUT OPTIONS

You can opt out of personalized advertising here:

Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
Microsoft (Bing): https://account.microsoft.com/privacy/ad-settings

You can also opt out of interest-based advertising through:
http://optout.aboutads.info/

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COOKIE CONSENT

Where required by law, we only use cookies and similar tracking technologies for advertising purposes with your prior consent, which you may withdraw at any time.

USING PERSONAL INFORMATION

We use your personal data to provide our services, including offering products for sale, processing payments, fulfilling and shipping your orders, and providing customer support.

Where permitted and with your consent where required, we may also use your personal data to inform you about new products, services, and offers.

LAWFUL BASIS

Under the General Data Protection Regulation (GDPR), if you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Your consent
• Performance of a contract with you (e.g. order processing)
• Compliance with legal obligations
• Protection of your vital interests
• Performance of a task carried out in the public interest
• Our legitimate interests, provided that such interests do not override your fundamental rights and freedoms

RETENTION

When you place an order through the Site, we retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, and reporting requirements.

You may request the deletion of your personal data at any time, subject to applicable legal obligations.

For more information about your right to erasure, please refer to the ‘Your Rights’ section below.

AUTOMATIC DECISION-MAKING

AUTOMATED DECISION-MAKING AND FRAUD PREVENTION

If you are located in the European Economic Area (EEA), you have the right not to be subject to decisions based solely on automated processing, including profiling, where such decisions produce legal effects or similarly significantly affect you.

We do not use automated decision-making that has legal or significant effects on customers.

Our service provider Shopify may use limited automated systems for fraud prevention and security purposes. These systems are designed to protect our website and customers and do not produce legal or similarly significant effects.

Such measures may include temporary restrictions on IP addresses or payment methods associated with suspected fraudulent activity.

YOUR RIGHTS

GDPR

YOUR RIGHTS (EEA)

If you are located in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

• The right to access the personal data we hold about you
• The right to request portability of your personal data
• The right to request correction or updating of your personal data
• The right to request deletion of your personal data (right to be forgotten)

If you wish to exercise any of these rights, please contact us at:
suppor@tstebike-eu.com

CCPA PRIVACY RIGHTS (CALIFORNIA RESIDENTS)

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information we collect, use, disclose, or sell
• The right to request access to your personal information
• The right to request deletion of your personal information
• The right to request correction of inaccurate personal information
• The right to data portability

To exercise these rights, please contact us at:
suppor@tstebike-eu.com

COOKIES

A cookie is a small text file that is stored on your device when you visit our website. Cookies allow the website to recognize your device and store certain information about your preferences or past actions.

We use different types of cookies, including strictly necessary cookies, functional cookies, performance cookies, advertising cookies, and social media or content cookies.

These cookies help us ensure the proper functioning of the website, improve performance, and analyze how users interact with our site. Where required by law, we only use non-essential cookies with your consent.

Cookies may also store information such as login status, language preferences, and region selection, so that you do not need to re-enter this information when you return to our website or navigate between pages.

We also use cookies to understand how visitors use our website, for example whether they are first-time or returning users, in order to improve our services and user experience.

COOKIES NECESSARY FOR THE FUNCTIONING OF THE STORE

Name	Function
_ab	Used in connection with access to admin.
_secure_session_id	Used in connection with navigation through a storefront.
cart	Used in connection with shopping cart.
cart_sig	Used in connection with checkout.
cart_ts	Used in connection with checkout.
checkout_token	Used in connection with checkout.
secret	Used in connection with checkout.
secure_customer_sig	Used in connection with customer login.
storefront_digest	Used in connection with customer login.
_shopify_u	Used to facilitate updating customer account information.

REPORTING AND ANALYTICS

Name	Function
_tracking_consent	Tracking preferences.
_landing_page	Track landing pages
_orig_referrer	Track landing pages
_s	Shopify analytics.
_shopify_fs	Shopify analytics.
_shopify_s	Shopify analytics.
_shopify_sa_p	Shopify analytics relating to marketing & referrals.
_shopify_sa_t	Shopify analytics relating to marketing & referrals.
_shopify_y	Shopify analytics.
_y	Shopify analytics.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “session” or “persistent” cookie. Session cookies are deleted when you close your browser, while persistent cookies remain on your device until they expire or are deleted. Most of the cookies we use are persistent and expire between 30 minutes and two years after being placed on your device.

You can manage or delete cookies at any time through your browser settings. Please note that disabling or removing cookies may negatively affect the functionality of our website, and some features may no longer be fully available.

Most web browsers automatically accept cookies, but you can usually modify your browser settings to refuse or control cookies through the “Tools”, “Preferences”, or “Settings” menu. More information about managing cookies can be found in your browser’s help section.

Please note that restricting cookies may not fully prevent the sharing of information with third parties such as advertising partners where applicable. To manage your preferences or opt out of certain data uses, please refer to the “Behavioural Advertising” section above.

DO NOT TRACK

Please note that there is currently no consistent industry standard for responding to “Do Not Track” signals. As a result, we do not change our data collection or usage practices when such signals are received from your browser.

Where required by applicable law, we will only process your personal data in accordance with your consent and applicable legal bases.

CHANGES

We may update this Privacy Policy from time to time to reflect changes in our practices, or for operational, legal, or regulatory reasons.

The updated version will be published on this page with a revised “Last updated” date.

CONTACT

If you have any questions about our privacy practices, wish to exercise your rights, or would like to make a complaint, please contact us at:

Email: suppor@tstebike-eu.com